DELIVERY & RETURN
- Normal time: within 25-35 days (It usually takes about 35 days delivery from November to the next year may because of the time frame is shopping season.)
- Rush order: within 20 days Even earlier, Please add $30.00
- Packing: in order to save your shipping cost, each dress will be packed tightly with water proof bag .
- Shipping: by USPS, UPS or DHL.
- Payment: Paypal, Credit card, bank transfer, western union and so on.
We will accept returns if dresses have quality problems, wrong delivery time, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us, but we offer free modify.
Please see following for the list of quality issues that are fully refundable for:
Wrong Size, Wrong Colour, Wrong style, Damaged dress- 100% Refund or remake one or return 50% payment to you, you keep the dress.
In order for your return or exchange to be accepted, please carefully follow our guide:
- Contact us within 3 days of receiving the dress.
- Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and colour etc.
- The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise it will not be accepted.
- The tracking number of the returned item must be provided together with the reference code issued.
- If you prefer to exchange dresses, then a price difference will be charged if more expensive.
- You are required to pay for the shipping fee to return or exchange the dress.
- When you return the package to us, please pay attention to the following points, if not, customers should pay for the duty:
We put all of our energy and mind into each dress, each of our dress are full of love, our long experience and skilled craftsmanship keep less return rate till now, but if there are our problems, we could return all your payment, for more details, please see our FAQ.